Primary Purpose

The Information Technology Technician is responsible for augmenting and assisting Information Technology Manager with various projects, researching and recommending new technologies. This position provides technical assistance to Agency personnel in response to inquiries and request for services related to personal computers and peripherals. This position must have sound working knowledge of Agency applications and the ability to troubleshoot problems associated with hardware and software issues.

Education and Qualification Requirement

• High School graduate or equivalent
• Network Certification or College Education
• Valid Florida Driver’s License
• Type 25 WPM accurately
• Advanced knowledge of general office equipment
• Advanced computer literacy

Duties

• Generate proposals for new/upgrade equipment procurement
• Design/install and/or maintain various transmission systems
• Maintains data communication lines
• Prepare, review, approve and submit purchase requisitions for equipment/supplies
• Integrate voice and data communications
• Coordinate telephone line installations
• Assist programmers, technical support personnel and users as required
• Assist management in making decision on issues where no guidelines or policy exists
• Plan hardware purchases and/or installations
• Install/relocate hardware and peripherals
• Repair computer hardware and peripherals
• Maintain operational status of hardware
• Maintain and update maintenance files
• Determine and evaluate software/hardware requirements
• Install and update software
• Conduct computer related training and/instruction
• Program/modify systems
• Perform data backup functions
• Backup the server
• Backup PC files on a regular basis
• Install computer networks
• Identify/eliminate potential network/system problems
• Act as liaison with technical support resources and to users
• Issue/update/distribute access/security cards
• Generate access/security related reports
• Perform technical support
• Research and recommend new information technologies
• Schedule auto tasks
• Set up user accounts
• Set up/maintain/oversee computer security system
• Maintain off-site backup storage
• Research and assess software compatibility
• Update workstations/software
• Perform computer system support functions
• Code, test/evaluate, debug applications
• Coordinate application enhancements/fixes
• Analyze data entry input
• Evaluate requests for data processing services
• Performs periodic reboot of the mainframe system
• Troubleshoot hardware problems

Job Controls and Complexities

• Report directly to supervisor
• Adhere to laws/agency policy/rules/ regulations/SOP/ procedures
• Maintain confidentiality/security of files and information obtained in the course of employment
• Process/compile/disseminate record/public record information as directed by approving authority in accordance with lawful requirements
• Maintain continuity and operational efficiency by accurate and timely dissemination of information to Staff and co-workers
• Adhere to leave, overtime and attendance policies/procedures (i.e. arrive promptly, regular attendance at work, notification to supervisor regarding absence from work due to illness or untimely incidents, etc.)

Contacts

• General Public
• SJSO Employees
• Other Government Entities

Grade Classification

• Occupations which require a combination of basic scientific or technical knowledge and manual skill which can be obtained through specialized post-secondary school education or through equivalent on-the-job training

Physical Environment

• Normal business hours apply; however, hours may vary and overtime may be necessary including nights, holidays, and weekends
• Work is primarily indoors
• Subject to routine call outs (Scheduled)
• Regular attendance is required due to the workload associated with this position
• Contact with public and SJSO personnel
• Work in proximity to noisy equipment such as server room

Important Information

Regular attendance is critical to the success of this position and assignment and is required of all Agency personnel.

The list of tasks, policies and proficiencies for this position, as well as any statements contained within this page are considered essential.  All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or the public.  This job description in no way states or implies the listed duties are the only duties to be performed by the employee occupying this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her supervisor.

See SJSO Policy for additional information on agency expectations and Senior Status requirements

EFFECTIVE:           04/30/2019

History:                       New Job Description format