Position Concept:

The Information Technology Operations Technician is responsible for assisting the Information Technology Unit with inquiries and requests for services related to personal computer and peripherals. This position must have sound working knowledge of Agency applications and the ability to troubleshoot problems associated with hardware and software issues. This position should also be able to adapt to new technologies and have a desire to learn and further their knowledge in the field.

Duties

• Coordinates and conducts research and preparation of reports, including but not limited to public records, data collection and other analyses
• Assist management in making decisions on issues where no guidelines or policy exists
• Inform staff and personnel of actions taken, decisions made and potential problems
• Monitor compliance of laws, regulations, agency policies and procedures
• Describe, analyze, interpret facts and events accurately
• Maintain knowledge and abide by agency policy and regulations
• Conceptualize and implements programs, projects and initiatives as assigned
• Compose, generate, and route correspondence and reports
• Complete, update, and submit required accreditation reports
• Primary liaison for specialized area
• Mentors and guides other Specialists in area
• Assists employees in researching information as requested
• Continued training/updates/review of applicable laws and best practices
• Maintain SOP’s
• Identify future Unit goals and objectives and implements solutions
• Research and analyze issues- recommends solutions
• Other duties as assigned

Job Controls and Complexities

• Report directly to supervisor
• Adhere to laws/agency policy/rules/ regulations/SOP/ procedures
• Maintain confidentiality/security of files and information obtained in the course of employment
• Process/compile/disseminate record/public record information as directed by approving authority in accordance with lawful requirements
• Provide assistance to employees and other public and private entities in an effort to meet their needs and build positive community relationships/resolve complaints/address conflicts
• Maintain continuity and operational efficiency by accurate and timely dissemination of information to Staff and co-workers
• Adhere to leave, overtime, and attendance policies/procedures (i.e., arrive promptly, regular attendance at work, notification to supervisor regarding absence from work due to illness or untimely incidents, etc.)

Contacts

• SJSO Employees
• Government Entities
• Private Entities
• Vendors
• General Public

Grade Classification

• Technical advanced level work

• Requires considerable evaluative judgment
• Performs a full range of assignments under limited supervision
• Perform well-defined duties
• Does require independent decision making

Physical Environment

• Work is primarily in an office environment
• Work under high stress situations
• Normal business hours apply; however, hours are subject to vary and overtime may be necessary including nights, holidays, and weekends
• Sit for long periods
• See at normal range or with accommodations
• Hear at normal level or with accommodations
• Speak understandably
• Manual dexterity
• Ambulate independently
• Frequently grasp/push/pull/bend/squat/lift/carry items up to 20 lbs.
• Occasionally reach above head/kneel/walk/climb/stoop/stand/lift items up to 50 lbs.

Important Information

Regular attendance is critical to the success of this position and assignment and is required of all Agency personnel.

The list of tasks, policies and proficiencies for this position, as well as any statements contained within this page are considered essential.  All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or the public.  This job description in no way states or implies the listed duties are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her supervisor.

See SJSO Policy for additional information on agency expectations and Senior Status requirements

EFFECTIVE:           05/10/2024

History:                       Updated Job Description